What We Will Do Together (Return / Replacement / Refund Process)
Step 1 – Raise a Request
- Raise a return or replacement request within 2–3 business days from the date of delivery if you have received:
- A wrong product
- An expired product
- In case of damaged, leaked, spilled, or missing products, the request must be raised within 2 business days from the date of delivery.
You can raise a request by:
- Submitting a request with your order ID and contact details through our official support email, or instagram
- Using the contact number available on the Glowral website.
Step 2 – Review of Request
- Please allow 2–3 business days for our team to review and verify your return or replacement request.
Step 3 – Reverse Pickup
- Once approved, our courier partner will be arranged to pick up the products delivered to you.
Step 4 – Self-Shipping (If Reverse Pickup Is Unavailable)
- If reverse pickup service is not available at your location, you will be required to self-ship the product using any reliable courier service.
- Courier charges will be reimbursed after verification, either via wallet transfer or bank transfer, as applicable.
Step 5 – Verification & Resolution
- Once the products reach our warehouse, they will be verified against your claim by our quality team.
- After successful verification:
- Replacement will be initiated (subject to stock availability), or
- Refund will be processed, wherever applicable as per policy terms.
Conditions Under Which You Can Replace a Product
You may request a return or replacement if:
- Wrong product has been delivered
- Expired product has been delivered
- Product is damaged, leaked, spilled, or packaging is tampered
- Order is incomplete or items are missing
Conditions Under Which You Can Refund/ Return a Product is Applicable
You may request a return or replacement if:
- Wrong product has been delivered, Informed in 2 working days either on Mail or Instagram.
- Expired product has been delivered, Informed in 2 working days either on Mail or Instagram.
- Refund will be processed, wherever applicable as per policy terms.Conditions Under Which Return / Replacement Will Not Be Accepted
Return or replacement requests will not be accepted if:
- Product has been opened, used, or altered
- Original packaging, mono cartons, labels, or seals are missing or damaged
- Request is raised after 2–3 business days from delivery
- Damaged or missing products are reported after 2 business days from delivery
How Are Returns Processed?
- After a return request is approved, a pickup is scheduled.
- Our courier partner will attempt pickup within 5–7 business days of request approval.
- The product is returned to our warehouse and checked by the quality control team.
- Upon successful quality verification, a replacement or refund is initiated as applicable.
Refund Method
- For prepaid orders, refunds will be processed to the original payment method within 7 business days.
- For Cash on Delivery (COD) orders, customers must provide bank account details for refund processing.
Refund Timeline
- In case of order cancellation, refunds are processed within 7 business days.
- In case of returns, refunds are initiated after the product reaches our warehouse and clears quality checks.
- The entire return and refund process may take up to 10–14 business days from the date of pickup.
Partial Order Returns
- Yes, you may return part of your order, provided the products meet the eligibility criteria and the request is raised within 2–3 business days of delivery.
Glowral reserves the right to approve or reject any return, replacement, or refund request after inspection. By placing an order on Glowral, you agree to all the terms mentioned above.